Pinnacle Quality Initiative Announces Customer Experience Awards – 2015 March 4, 2015 – National HealthCare Associates released a list of their centers who were recognized by the independent auditor of customer service for the 40-center nursing home group. Sixteen of their centers rated “Best in Class” out of more than 1,100 skilled nursing centers in the United States, in one or more customer service areas. Those centers received the prestigious “Customer Experience Awards” form Pinnacle Quality Insight.
The Pines at Rutland Center for Health & Rehabilitation welcomes you, and thanks your for choosing our center for your healthcare needs. An exceptional community healthcare resource for many years, we exceed expectations in meeting the needs of individuals who require short-term skilled nursing care. Our staff of concerned and dedicated professionals is committed to helping everyone through providing support and guidance on a one-to-one basis.
Whether you join us for a brief stay or call us your home, we want you to feel as comfortable as you would amongst family, while receiving care such as physical therapy, occupational therapy, or speech therapy. The Pines at Rutland Center for Health & Rehabilitation also provides a myriad of medical services including pulmonary rehabilitation, heart failure services for CHF, cardiac recovery, amputee rehabilitation, stroke rehabilitation and wound care management to name a few.
The Pines at Rutland Center for Health & Rehabilitation prides itself on our customer service and maintains a common commitment to the highest level of quality care, a focus on customer service and providing a nurturing environment for both patients and families. We are very proud of our customer service results by an independent company, Pinnacle Quality Insights. We are pleased to have received a"Customer Experience Award - 2015" from Pinnacle Quality Insights demonstrating our center's commitment to the "Four Pillars" of our mission statement: Kindness, Compassion, Service and Excellence.
U.S. News & World Report has named The Pines at Rutland Center for Nursing and Rehabilitation as one of its “Best Nursing Homes” for 2013 and again in 2014.
"I have found the Pines of Rutland to be a wonderful place for rehabilitation. The nursing staff, physical therapy, and aides are all excellent. The center is bright and welcoming; I would highly recommend it to anyone."
"The Pines of Rutland, VT feels more like a resort than a rehab center. The therapy is excellent. The helpers go the extra mile. Meals are attractive and taste great. You’ll find an encouraging, positive feeling here."
"When I first came to the Pines I had wonderful care. The rehab went smooth and everyone thinks I'm doing exceptionally well. I would recommend The Pines at Rutland to anyone who needs rehab."
“Only God knows how much you have done for us. There is no way to thank you enough.”