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The American Health Care Association / National Center for Assisted Living (AHCA/NCAL), (ACHCA) has identified our center as a top performer in their Quality Initiative Recognition Program. Our center was recognized for our achievements through the Quality Initiative Recognition Program, which honors member centers for their individual work in achieving AHCA/ Quality Initiative goals.

“I am extremely honored to have our center recognized for this incredible achievement,” said Marvin Ostreicher, president of National Health Care Associates and the manager of our center. “We are proud to improve care for our patients and residents. Our commitment to quality will continue.”

“This achievement overall represents not only improvement on a set of quality measures in this center but also significant improvements in outcomes among the patients they serve, such as fewer hospitalizations, more discharges back to the community and stopping the use of antipsychotics that can be harmful,” added Ostreicher.

The Quality Initiative was launched in 2012 by AHCA/NCAL as a national effort to build upon the existing work of the post-acute care profession. The Initiative aims to further improve quality of care in skilled nursing centers by challenging members with specific, measurable targets in four or more the following areas:

  1. Decrease turnover rates among nursing staff
  2. Adopt Core-Q customer satisfaction
  3. Reduce the number of unintended health care outcomes
  4. Safely reduce the number of hospital readmissions within 30 days or achieve and maintain a low rate of 10%
  5. Improve discharge back to the community by 10% or achieve and maintain a high rate of at least 70%
  6. Improve functional outcomes by 10% or maintain an average rate of improvement of 75%
  7. Safely reduce the off-label use of antipsychotics
  8. Safely reduce hospitalizations among long-stay residents or achieve/maintain a low rate of 10% or less

Thanks to our team!!!

RUTLAND, VT – January 22, 2018 – The Pines at Rutland Center for Nursing & Rehabilitation, was recently awarded National Health Care Associates’ “Customer Service Cup” for 2017. This award is a culmination of consistently high customer service scores throughout 2017 from families and patients at the 99 Allen Street center.

Since 2012, National Health Care Associates (NHCA), the manager and operator of The Pines at Rutland, has contracted with Pinnacle Quality Insights, an independent polling company to provide customer service results for their 40 centers. The results are tabulated and compared against all NHCA-related centers, as well as Pinnacle’s national average. The Pines at Rutland received the highest overall rating for all NHCA-affiliated centers, earning them the “National Customer Service Cup” for 2017.

“I am very proud of the staff at The Pines at Rutland for receiving this award and recognition – really from their patients, residents and their families, based on their stellar Pinnacle results for 2017. Our number one priority each day is the wellness and satisfaction of our patients and residents,” stated Marvin Ostreicher, president of National Health Care Associates. “The four pillars of our mission statement are simply; Kindness, compassion, service and excellence. The Pines at Rutland clearly exemplifies our mission.”

“This award is a direct result of our staff’s commitment and dedication to the care of those individuals we serve each day.  I cannot begin to express how proud we are of this achievement and how committed we are to serving our amazing community.” stated Tim Urich, Administrator at The Pines at Rutland.

The Pines at Rutland was designated by the state of Vermont as one of the top five skilled nursing and rehabilitation centers in 2015 and 2012. The “Nursing Home Quality Award – 2015” was presented to The Pines at Rutland, based on their CMS Star rating, customer satisfaction survey results, and successful state survey results. U.S. News & World Report has also named The Pines at Rutland Center for Nursing and Rehabilitation as one of its “Best Nursing Homes” for 2013, 2014, 2015, and again for the 2016-17 year.

U.S. News & World Report has also named The Pines at Rutland Center for Nursing and Rehabilitation as one of its “Best Nursing Homes” for 2013, 2014, 2015, and again for the 2016-17 year.

Founded in 1984 and based in Valley Stream, New York National Health Care Associates is a premier provider of short-term rehabilitation, skilled nursing and post-hospital care and assisted living services. Their care team of more than 7,000 employees in seven states cares for patients throughout the Northeast. National Health Care Associates has built a comprehensive network of services for each of their 40 centers that is carefully designed to care for the individual needs of each person entrusted to their care. What sets National Health Care Associates apart is their unwavering commitment to achieving the highest level of customer service to their patients.

The Pines at Rutland is located one mile from Rutland Regional Medical Center in Rutland, at 99 Allen Street. For more information about the center, please call Stacy Kent at 802-775-2331, or visit them on the web at